CUSTOMER FEEDBACK

Here are some of the things our customers have said about us...

January 20, 2017 
"I had an issue with my water not turning off to my house. I called Biagi and they had someone out here right away. Curt came out and was absolutely amazing. He got my shut off valved fixed and everything up and working again. I would recommend this company, especially Curt, to anyone that needs plumping work. I will never go with another plumbing company. Thank you Curt!! In a situation where I was extremely stressed you made this pain free."
​- Melissa in Wildwood

January 11, 2017
"Chris and his colleagues did a great job today. A real pleasure to have work done by folks who know and care about what they are doing."
​​- Les in Glencoe

October 16, 2016
"Arrived right on time. Jeff was terrific. Very helpful & easy to work with. Top notch service. They been providing service to the house for about 3 years now. A+."
​- George in Highland Park

October 4, 2016
"They came out, had the right equipment and came with enough help - guys who were obviously licensed plumbers who knew what they were doing and what was needed to complete the job. Unfortunately, because I had been told by Roto-Rooter that there was a broken pipe, they dug up the ground and told me honestly that wasn't the case, the pipe was fine. I suspect at this time that Roto-Rooter, who told me of the broken pipe and tried to charge me three times as much to fix it, would have broken it to simply repair it. I would absolutely recommend Biagi. Their prices are fair, they don't come out under a guise of Special Pricing. They may have a higher cost upfront, but they're honest about what to expect and transparent about what things cost. Personally, I think their pricing schedule is more beneficial to myself as a homeowner."
- Robert in Glencoe

April 14, 2015
"After very heavy rains last summer, the city drains backed into our finished basement about 1/4". That was enough to cause a lot of damage. Biagi helped create a plan to prevent similar things from happening again. I had discussed the problem with another plumber and GC, and neither one understood the details and complexity of the situation here (our house is 120 years old). Biagi did a very detailed job mapping the drains using a camera and came up with a detailed set of options that gave me the confidence to solve the problem for sure before we finish the basement again.

They ended up re-routing basement and outside drains, installing an ejector pit, connecting new pipes to the city sewer mains, and re-pouring internal and external concrete...

We are very pleased with the end result."
- Bill in Chicago
(NOTE: For full review, please check Angie's List)



April 3, 2015
"The massive downpour last week made me so grateful to all of you at Biagi Plumbing! ... Thanks for everything last summer!"
- Diana in Deerfield

March 5, 2015
"I want to thank Biagi Plumbing Corporation for installing a backflow valve in my sewer line on Thursday, March 5, 2015. After my basement flooded with sewer backup in January 2015 due to a clog in the sewer main several blocks from my house, I wanted to make sure this never happened again.

I contacted four plumbing companies. (Biagi Plumbing Corporation) was the only one who responding immediately and so professionally. Your office answered the phone immediately and scheduled an appointment to review the house. (Dennis) arrived on time for the appointment and reviewed the situation. You prepared a proposal with two options for solving the problem. I received the proposal by email within a day or two at most.

I had several questions about the proposal and when I called, (Biagi Plumbing Corporation) answered the phone right away and I got the answers I needed to make my decision on what option to select. (Biagi Plumbing Corporation) ordered the part needed and I got the appointment to have the plumber install it within a week.

On Thursday, March 5th, your workers, Scott and Mike, arrived exactly on time on the scheduled day, placed protective runners and mats on all floor surfaces, brought in their equipment and got right to work. They finished, cleaned up, and were completely done with the project by 1PM. I originally thought it would be an all day project, possibly more. I was very impressed with Scott as he answered all my questions, explained how the valve operated and what to do to maintain it and clean it out periodically.

The most satisfying thing about this whole experience was the way (Biagi Plumbing Corporation) and (the) staff, including Michelle in the office, made me feel - (they) were very responsive, answered all phone calls, or returned messages immediately, and when I emailed, I received a response in hours, or by the next morning. I never had to wait or chase (Biagi Plumbing Corporation) for answers. The whole experience was pleasant and in my opinion, all too rare these days in dealing with outside businesses or contractors.

I am a home inspector and I will not hesitate to recommend (Biagi Plumbing Corporation) to anyone I know who needs plumbing work. Thank you again for a job well done and pleasant experience..." - David in Lake Bluff


February 28, 2015
"This is the third time I used you guys and so very happy. Jeff came all three times and did a great job. Always makes you feel good and a great guy. I hope I don't have to keep using plumbers but if I do I will always call them.
- Michael in Gurnee

October 15, 2014​
"I was very happy with them. They cleaned up afterwards. They did everything that I asked them to do. Yesterday it rained and everything is working. They were less money than the different place that I had called. Not that it was an inexpensive job but it was less money than some other place that I had used prior to them. They didn't get back to me right away but they did the job and maybe it's just because they were so busy doing other jobs, because there was all these rain this summer, they had so many jobs. But, once it was done, I'm very happy with their service."  - Linda in Highland Park


September 14, 2014 ​​​“Thank you! We appreciate the fast and great work!" - Cheryl in Gurnee


September 9, 2014 ​​“Thank you for coming to the rescue and working with the Village." - Roberta in Glencoe


August 26, 2014

"Very good job!  They are very competent and this was a difficult job!"  - Hubert in Northbrook


May 13, 2014
​“I hope you heard me singing your praises last night! No sewer backup! You guys are wonderful. Thank you for your patience, intelligence, and kindness." - Ellen in Glencoe


May 2, 2014 "I wanted to tank you for making my life a little less stressful, knowing that the new sewer line will reduce any more chances of flooding. Your employees were extremely professional, considerate, and very punctual. What is also amazing is the amount of dirt, mud and clay the crew worked in and they still left the yard very clean and tidy! I have received many compliments about your crew from my neighbor, landscaper and sprinkler company. There were all expecting to see my yard totally destroyed; but instead, they were pleasantly surprised that it was not the case." - Michael in Glencoe


March 4, 2014
"I called Biagi Plumbing this morning before business hours and received a called from their office promptly at 7:59 AM while in my car on the way to work. Biagi's scheduling planner, Michelle, was sincere and friendly and asked for additional details about my message and asked for my address where the service needed to be performed. She relayed to me a projected timeline for the service call. She also informed me about a projected service time and stated that they would call me 30 minutes before the plumber would be available - allowing for me to plan time to get home for the service call. Our initial conversation was on my cell phone they and agreed to call me at my office phone for​ the confirmation call since I do not get cellular service in my building.  ​During lunch Biagi called my office and informed me that Jeff was on his way to my house for the plumbing work. Jeff arrived 15 minutes before I got their and patiently waited for me. After greeting me, he donned a pair of protective covers over his work boots to protect my hardwood floors.  After assessing the sink location and further inspecting the drainage runs in the basement, he measured off the distance needed to ensure that he would be accessing all the internal drainage lines.  After bringing in his equipment, Jeff quickly routed the drain with the traditionally routing equipment and explained to me where the clog was located. Jeff then went to his truck and got an additional routing attachment tool that provides an improved pipe cleaning during routing as a followup to the initial step. The whole time he was working the water was running in the drain to ensure that anything freed from the pipes during routing would be swept away. This same drain was routed by a DIFFERENT company probably less than two years ago and I am convinced that Jeff's technique with the running water and special second routing technique has cleaned the drain properly this time.  Jeff was friendly, left no mess and answered all my preventive maintenance questions about how to avoid further drain clogs.  He also gracefully answered question I had about a toilet on the same floor. He examined the toilet bowl, adjusted the toilet bowl water level, and explained that  the water level was not high enough for my older toilet model and how the amount of water delivered was important to ensure proper waste removal. He also recommended a new  flush mechanism to further fix the problem.  Great job Jeff!” - Eric in Libertyville


November 8, 2013
“I want to thank Biagi Plumbing for their excellent customer service and the attention to detail that is given to each and every job. From Jim (the owner) to Dennis (operations manager) in the office to each of their professional plumbers, I appreciate their dedication every time we work together. Whether it is an emergency call, a small leak, or a new installation, I can count on Jim and Dennis to send the right pro for the job. It is always a pleasure working with you!” Glenn Heidbreder Heidbreder Building Group

October 10, 2013
“BPC came on time and was very friendly and knowledgeable. Did a complete rodding job inside and out. Previously, Dennis had come and fixed our toilet.  Friendly person on the phone who sets up appointments.  Able to schedule a time to come out right away. Would use again.”

​July 31, 2013
“Very prompt. I called and requested a quote on a Thursday afternoon, he came out on Friday. I got a follow up call on Monday that he'd like to meet me on site to ask some questions about what I wanted done. I set an appointment for Wednesday, first thing (my preferred time). On Wednesday morning, he called and we got the questions taken care of, so he didn't have to travel out. I got the quote a day later. It seems very reasonale (based on on the other quotes I requested at about the same time).”

October 10, 2012 “Prompt and pleasant.”

August 3, 2012 “Gotta love a service person that answers the phone at 9:30 pm and comes immediately to your home to repair a sump pump!  I had visions of my husband and I taking shifts all night long unplugging and replugging our sump pump to keep it running and prevent our basement from flooding.  Pete came to the rescue.  He was quick, professional, and friendly.  The pump switch was replaced in a hurrn and we were able to tuck in for the night by 10:30 and rest without worry.  I would DEFINITELY recommend Biagi Plumbing to anyone.”

 June 14, 2011
“We had a serious sewer problem with a great deal of water backing up into the house. Another plumber failed to solve in spite of multiple tries. The village employees misdiagnosed it, too. Jim Biagi arrived promptly, assessed the situation, called for a backup truck with  a camera. He found the blockage and repaired it. Also installed a special clean-out so that water would not back up into the house. The cost was not much higher than that paid to the plumber who failed to solve the problem. Mr. Biagi is smart, professional and delightful. I recommend him highly and with reservation.”

July 5, 2011
“Biagi Plumbing Corp. replaced a battery for a sump pump and checked leaky faucets and a leaky toilet.  They were prompt and came within a day of calling them. The service-members knew what they were talking about.”


April 12, 2010

“I called for an estimate and had a written copy in 72 hours. Dennis their service manager had the job scheduled the next day. The price came in within $100.00 of where I guessed. The crew showed up right on time and the job was done in less than a day, and the damage to the landscaping was lesss than we had envisioned. It doesn't get much better than that.” ​ ​


​May 11, 2007

“James Biagi and the entire staff was very professional. The 3 day project was done with minimal interruption to our household. Everyone was courteous including those who entered our home and those I spoke to only on the phone. I had some concerns about deadlines and they met all of them. I was especially impressed that they dealt with me, a woman, directly never making me feel dumb or like my husband should be working with them instead of me. Fantastic!”

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